Greetings to the Incaspin Casino Rewards Program, developed solely for our registered members in Spain. This set of terms specifies everything you need to know about how the program works, from gaining points on your top games to obtaining exclusive rewards and benefits. By entering our loyalty program, you agree to these rules, so we advise you to read them carefully. Our goal is to provide a transparent, fair, and engaging experience that recognizes your play and commitment over time. If you have any questions after reviewing the following sections, please get in touch with our support team—we are always here to help.
Frequently Asked Questions
How do I join the Incaspin Casino loyalty program as a Spain member?
You don’t have to sign up separately. Each registered player who completes the full identity check process and makes a initial real-money deposit is automatically enrolled. There is no opt-in fee or sign-up form, so you begin earning loyalty points from your first qualifying bet. Merely play eligible games, and your status will be tracked in your account dashboard.
Am I able to combine points from multiple accounts or pass them to a friend?
Absolutely not. The loyalty program is strictly limited to one account per person, and points are not transferable under any situations. Merging points across different accounts, even if they belong to the same family, is forbidden and may lead to losing your points. If you by mistake created a duplicate account, contact support to resolve the issue before attempting any cashing out.
What becomes to my loyalty points if I do not play for a prolonged time?
If your account shows no real-money activity, no deposits made, and no sign-ins for 180 consecutive days, all remaining loyalty points will be forfeited. We send advance email alerts to Spain members before expiration, so you have time to avoid forfeiting your points. A single login or a small qualifying wager is enough to reset the inactivity timer and preserve your points.
Do tier-based benefits like faster withdrawals apply immediately after upgrading?
Yes. The moment you accumulate enough points to attain a higher tier, your benefits become active automatically and are usable right away. For example, if you achieve Gold status, faster withdrawal processing times apply for all pending and future cashout requests. There is no waiting period, and your upgraded status is visible instantly in the loyalty dashboard.
Are there any restrictions on which games count towards earning points?
Most real-money casino games add to point accumulation, but contribution rates are not uniform. Slots typically accumulate points at the full rate, while table games, video poker, and live dealer games may add at a lower percentage. Wagers submitted with bonus funds or free spins are not eligible from earning loyalty points. You can always check the exact contribution rate for a specific game in its information section.
In what way can I view my current loyalty point balance and tier progress?
Your up-to-date point balance, tier status, and the number of points needed to achieve the next level are displayed in the loyalty section of your account dashboard. This area also lists any active benefits and links to the reward store. We suggest checking your progress regularly, especially before the half-year tier reassessment, so you can organize your redemptions and maintain your status.
Membership Tiers and Movement
The loyalty program offers multiple rank levels, starting from Bronze and progressing up through Silver, Gold, Platinum, and Diamond. Your advancement through these tiers is determined by the total number of loyalty points you earn over a rolling evaluation period that commences from your enrolment date and renews at the end of each calendar half-year. As soon as you reach the required point threshold for the next level, your account is elevated automatically, and you will immediately commence experiencing the enhanced benefits linked to that tier. Spain members can check their current progress and see exactly how many points are needed to reach the next level directly inside the loyalty dashboard.
Tier status is reassessed at the end of each evaluation window, and if you have not accumulated enough points to preserve your current level, a soft downgrade will apply. For example, a Platinum member who no longer meets the Platinum point requirement will be transferred to Gold rather than dropping all the way back to the starting tier. This buffer is designed to acknowledge consistent play and give you a fair chance to restore your status during the next cycle. Points accumulated during a higher-tier period do not expire when a downgrade happens, and any tier-based perks that were already granted, such as birthday bonuses, continue to be valid for the remainder of their validity window.
Collecting Loyalty Points
Loyalty points at Incaspin Casino are earned every time you make a real-money wager on eligible casino games. The speed at which points accumulate is based on the game category, with slots generally paying at the highest rate and table games, video poker, and live dealer games paying at a reduced rate that is clearly displayed in the game rules. We do not award points for wagers submitted using bonus funds, free spins, or any other promotional balances unless explicitly stated otherwise. Points are calculated based on the settled wager amount, and they are credited to your loyalty balance as soon as the game round is settled and confirmed by our system.
To prevent bonus abuse and ensure fairness, we apply a minimum qualifying wager per round to trigger point accrual; bets below this threshold will not generate points even if the outcome is favourable. The conversion ratio between euros wagered and loyalty points may differ periodically, and the current rate is always shown within your account dashboard. Points have no cash value outside the loyalty ecosystem and cannot be bought, sold, or exchanged for real currency. If a game round is cancelled or funds are returned to your balance for technical reasons, the corresponding points will be automatically removed from your total. All awarded points are rounded down to the nearest whole number.
Cashing in Loyalty Points
Once you have collected a minimum number of loyalty points, you can trade them for a range of rewards offered in the loyalty store. The most common redemption options comprise bonus cash with fixed wagering requirements, free spins on selected slot titles, and at times special merchandise or tournament tickets. Each reward type clearly displays the number of points required and the corresponding terms, so you can make an knowledgeable choice before approving the exchange. Redemptions are processed in real time, and the bonus value, if applicable, is credited to your bonus wallet instantly. Please note that bonus cash is subject to wagering conditions before it can be withdrawn, while free spins winnings are typically credited as bonus funds.
Redemption requests are final once submitted, and points spent are permanently deducted from your loyalty balance. We do not permit the combination of multiple vouchers or redemptions to bypass minimum point thresholds, and each reward may only be claimed once per promotional period except where noted. There is no cap to how many times you can redeem points overall, but daily or weekly caps may be applied to prevent system abuse. If a technical error leads to a reward being issued without sufficient point deduction, we reserve the right to adjust the balance and cancel the associated bonus funds. Always check the specific reward details before confirming.
Qualification and Compulsory Enrollment
All joining Incaspin Casino players who have fully validated their account and reside in Spain are automatically registered in the loyalty program as soon as they place their first real-money deposit and place a qualifying wager. There is not any distinct application process or opt-in required, which implies you start gaining points from your very first bet. To stay eligible, you must maintain a sole active account and ensure that your personal and payment details are kept up to date. The program is available only to people who are at least eighteen years of age, as stated by Spanish gambling laws, and any infringement of the age stipulation will lead in prompt deletion from the program.
Employees of Incaspin Casino, its partners, and any third-party service providers directly participating in the program’s operation are not permitted to join. We also reserve the authority to remove any participant who has earlier self-excluded or whose account has been temporarily suspended due to responsible gaming measures. Enrolment is private and not transferable, and we firmly ban the usage of automatic routines or robots to create synthetic game behavior. Should we identify any form of manipulation, the account will be liable to invalidation, and all accrued points will be cancelled without prior notice. By continuing active, you revalidate your qualification perpetually.
Programme Modifications and Discontinuation
We regularly assess the loyalty program to ensure it stays equitable, captivating, and compliant with Spanish and European regulatory standards. As such, we maintain the right to adjust these rules, alter earning rates, reorganise tiers, or modify the available perks at any time. Whenever a material change is planned, we will notify all active Spain members via the email address registered on their account at least thirty days before the change takes effect. Minor adjustments that do not negatively affect your existing point balance or tier status may be introduced without prior individual notice, but they will always be displayed in the updated terms published on our website. Your continued participation after the modification date signifies acceptance of the new rules.
In the unlikely event that the loyalty program is discontinued entirely, we will communicate the effective closure date to all members with at least sixty days’ notice. During the notice period, you will maintain full access to your points balance and reward store, and we will urge everyone to redeem any points before the final day. Points that remain unused after the program ends will expire and will not be compensated with cash or any other form of credit. We guarantee that no negative retroactive changes will be applied to points already earned, meaning that your loyalty balance at the time of announcement will remain fully available for redemption until the deadline. Our priority is treating you fairly at every stage.
Tier Benefits and Special Advantages
Each membership tier unlocks a collection of exclusive benefits designed to enhance your gaming experience and acknowledge your loyalty in practical ways. Bronze members have access to weekly prize draws, while Silver and Gold tiers introduce progressively faster withdrawal processing times and increased monthly deposit limits. Platinum members get a dedicated account manager who can support with personalised offers and priority support, plus a guaranteed birthday bonus that is credited automatically during the birthday month. At the Diamond level, we add bespoke event invitations, higher cashback percentages on net losses, and custom withdrawal limits discussed individually. All tier-specific perks are subject to periodic review, and we may introduce seasonal surprises that are activated only for top-tier members, guaranteeing that the program remains fresh and competitive.
Protecting Your Account and Loyalty Rules
Keeping your loyalty account safe is a shared responsibility. You should not share your login details or permit another person to use your account to earn points, as this represents a serious breach of the loyalty terms. We actively monitor account activity for suspicious patterns, such as rapid point accumulation from identical betting strategies across multiple accounts or the use of virtual private networks to mask location. Any attempt to create duplicate accounts will bring about the immediate closure of all related profiles and the loss of all accrued points. Spanish members should also be aware that your loyalty profile data is handled solely for administering the program and is never sold to third parties. If you detect unauthorised access, contact support without delay.
Loyalty Expiry and Cancellation Rules
Unused loyalty points will become void if your account remains entirely dormant for a period of one hundred and eighty consecutive days. Inactivity is described as zero real-money wagers, absence of deposits, and zero logins during that time frame. Once points expire, they are definitively removed and cannot be restored, including if you subsequently resume play. To keep your balance active, simply log in to your account or submit a qualifying bet at least once every six months. We send automated email reminders to Spain members before any points become void, offering you a fair opportunity to spend them. This expiry policy guarantees the program remains long-lasting for all participants and avoids dormant balances from accumulating indefinitely.
In addition to inactivity-based expiry, asociación afiliada Incaspin Casino, we reserve the right to forfeit all or part of a member’s loyalty points in cases of confirmed fraud, collusion, chargeback abuse, or any significant breach of our general terms and conditions. If an account is shut down by the member, any remaining points are lost right away and will not be moved to another player or exchanged to cash. In the same way, accounts closed due to self-exclusion or regulatory obligations will lose all earned points. For incomplete forfeitures following a minor terms violation, only points acquired during the pertinent period of misconduct are subtracted, and we will notify you in writing of the exact adjustment made.